Current AktivTV App Release: Build 311

On the facility sign in page on the AktivTV app, in the upper right hand corner, you will see the "build" number. make sure your app is up to date.

for instructions on How to Update Your AktivTV app: https://help.aktivsolutions.com/kb/guide/en/aktivtv-and-touch-remote-faq-W5xEIy2I9Q/Steps/2763899